Perfecting Patients Journeysby Worth, Shuker, Keyte

Shingo Research and Professional Publication Award recipient Healthcare in the United States, and around the world, is facing a crisis brought on by a combination of rising costs, lack of transparency and accountability, and preventable medical errors. Applying lean thinking to improve care is one way that healthcare organizations can engage employees in solving problems in order to deliver better and more efficient care. Perfecting Patient Journeys is a guide for leaders of healthcare organizations who want to implement lean thinking. Readers will learn how to identify and select a problem, define a project scope, and create a shared understanding of what's occurring in the value stream. Readers will also learn to develop a shared vision of an improved future, and how to work together to make that vision a reality. Over the past eight years, the authors of this book have helped healthcare organizations learn how to make real and sustainable change using the value-stream improvement method. Implementing lean thinking has helped healthcare providers develop an adaptive, problem-solving culture with stunning results: Reduced annual staff turnover by 20% Average length of stay (LOS) in a large emergency department was reduced by 30% The number of patients who left without being seen (LWOBS) dropped by 60% in the same hospital Customer (patient) satisfaction increased by 73% Operating room changeover time was reduced, which increased the number of surgical procedures performed by 20  Read More

Select available language

ISBN:- 978-1-934109-36-6

Publisher:- Lean Enterprise Institute, Inc.

Order from USA